Refund policy

Returns Policy

Our policy covers returns for items that are:

  • Defective upon arrival
  • Damaged during shipping
  • Incorrect items shipped in error

To be eligible for a return under these conditions, you must:

  • Contact us within 7 days of receiving your item
  • Have the item in the same condition as received
  • Have all original tags attached
  • Have original packaging intact
  • Provide order number or proof of purchase

Discretionary Returns

Please note that we do not accept returns simply because you've changed your mind about your purchase. Our return policy only covers items that are defective, damaged upon arrival, or incorrect items shipped in error. We carefully describe and photograph all items to help you make an informed purchase decision. Please review product details thoroughly before ordering, as we cannot accept returns for items that simply don't meet your expectations or if you've ordered the wrong size/color.

Flatpack furniture is a wonderful thing (we love it!) but if the product has been fully or partially assembled we, unfortunately, are not able to accept returns.

Starting a Return

To initiate a return, please contact us at hello@bentolabs.design. We will provide you with a return shipping label, however, the cost of return shipping is the responsibility of the customer and will not be refunded.

Inspection and Issues

Please inspect your order immediately upon reception. If you discover any defects, damage, or incorrect items, contact us at hello@bentolabs.design right away so we can evaluate the issue and make it right.

Refund Process

  1. Once we receive your return, we will inspect the item
  2. We will notify you if your refund is approved or not
  3. If approved, the refund will be processed to your original payment method within 10 business days
  4. Please note that your bank or credit card company may require additional time to process and post the refund
  5. If more than 15 business days have passed since we've approved your return, please contact us at hello@bentolabs.design

Please note: only full priced items may be refunded, sale or discounted items cannot be refunded.

If you have any questions about our return policy, please contact us at hello@bentolabs.design.